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Refund Policy
Last updated: 14/06/2026
Thank you for shopping with MysteryKits.gr.
This Refund Policy explains when and how refunds are processed for purchases made through www.mysterykits.gr.
By placing an order through our website, you agree to the terms below.

1. Right of Withdrawal
For online purchases, customers have the right to withdraw from their order within 14 calendar days from the day they receive the product, without giving any reason.
To exercise your right of withdrawal, you must contact us within 14 calendar days of receiving your order.
Email: info@sylc.gr
Please include your order number, full name, contact details, and the product you wish to return.

2. Return Conditions
To be eligible for a refund, the product must be returned in its original condition.
Returned products must be:

  • Unused

  • Unworn

  • Unwashed

  • Undamaged

  • Returned with all original tags and labels attached

  • Returned in the original packaging, where applicable

Products that show signs of use, washing, damage, removed tags, strong odors, or missing packaging may not be accepted for a full refund.

3. Mystery Box Refunds
The mystery nature of our products is part of the purchase experience.
By purchasing a Mystery Box, the customer understands and accepts that the team, club, country, design, season, or brand of the jersey is selected at random and is not known before purchase.
Not liking the team, color, design, or style received does not make the product defective.
However, this does not affect your legal right of withdrawal for online purchases or your rights if the product is defective, damaged, or incorrect.

4. How to Request a Refund
To request a refund, please contact us at:
Email: info@sylc.gr
Please include:

  • Order number

  • Full name

  • Email or telephone number

  • Product you wish to return

  • Reason for return

  • Photos, if the product is defective, damaged, or incorrect

After receiving your request, we will send you return instructions and the return address.
Please do not send products back before contacting us and receiving return instructions.

5. Return Shipping Cost
Unless the product is defective, damaged, or incorrect, the customer is responsible for the return shipping cost.
If the product received is confirmed to be defective, damaged, or different from the product ordered, MysteryKits.gr will review the case and, where applicable, cover the reasonable return or replacement shipping cost.

6. Refund Process
Once we receive and inspect the returned product, we will notify you whether your refund has been approved.
If approved, the refund will be processed using the original payment method, where possible.
Refunds are normally completed within 14 calendar days from the day we are informed of your withdrawal. However, we may withhold the refund until we receive the returned product or until you provide proof that the product has been sent back.

7. Original Shipping Costs
Where required by law, the original standard delivery cost may be refunded as part of a valid withdrawal.
Additional charges for express delivery, special delivery, or upgraded shipping options may not be refundable.
Return shipping costs are not refundable unless the product is defective, damaged, or incorrect.

8. Exchanges Instead of Refunds
If you wish to exchange your product for a different size, please contact us at:
Email: info@sylc.gr
Size exchanges are subject to availability.
The product must be unused, unworn, unwashed, undamaged, and returned with all original tags, labels, and packaging.
If the requested size is not available, we may offer an alternative product, store credit, or a refund, depending on the case.

9. Defective, Damaged, or Incorrect Products
If you receive a defective, damaged, or incorrect product, please contact us as soon as possible at:
Email: info@sylc.gr
Please include your order number and clear photos of the product and packaging.
If the issue is confirmed, we will offer an appropriate solution, such as replacement, exchange, refund, or another remedy in accordance with applicable consumer protection law.

10. Non-Refundable Items
Refunds may not be accepted for:

  • Products that have been used, worn, washed, damaged, or altered by the customer

  • Products returned without original tags, labels, or packaging

  • Products returned after the approved return period

  • Gift cards, unless required by law

  • Personalized or customized products, where applicable

This does not affect your legal rights in case of defective, damaged, or incorrect products.

11. Contact
For refund, return, or exchange requests, please contact us:
MysteryKits.gr
Company: SYLC PCC (ΣΥΛΚ ΙΚΕ)
Address: Prigkipou 1, 14341, Greece
Email: info@sylc.gr
Telephone: +302102515539

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