Shipping & Returns Policy
Last updated: 14/06/2026

Welcome to MysteryKits.gr.
This Shipping & Returns Policy explains how we deliver orders, how returns and exchanges work, and what rights customers have when purchasing from our online store.
By placing an order through www.mysterykits.gr, you agree to the terms below.

1. Shipping Information
We deliver orders to the shipping address provided by the customer during checkout.
Please make sure that your full name, address, postal code, telephone number, and email address are correct before completing your order.
MysteryKits.gr is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

2. Delivery Areas
We currently deliver within Greece.
For deliveries outside Greece, please contact us before placing your order at [insert email], so we can confirm availability, shipping cost, and estimated delivery time.

3. Delivery Time
Orders are usually prepared and dispatched within 5–15 business days after payment confirmation. Estimated delivery time within Greece is usually 5–15 business days from dispatch, depending on the courier company and delivery area.
Delivery times are estimates and may vary due to courier delays, high-demand periods, public holidays, strikes, weather conditions, or other circumstances beyond our control.

4. Shipping Cost
Shipping costs are calculated and displayed during checkout before the order is completed.
From time to time, MysteryKits.gr may offer free shipping promotions. Any free shipping offer will be clearly stated on the website or during checkout.

5. Order Tracking
Once your order has been dispatched, you may receive tracking information by email, SMS, or message via viber or WhatsApp or via through the courier company, where available.
If you have not received tracking information or need help with your delivery, please contact us at info@sylc.gr.

6. Failed Delivery or Unclaimed Orders
If the courier is unable to deliver the order because of incorrect information, absence of the recipient, or failure to collect the parcel, the order may be returned to MysteryKits.gr.
In this case, we may contact you to arrange a new delivery. Additional shipping costs may apply.
If the customer does not respond within a reasonable period, the order may be cancelled and refunded, excluding any shipping costs already incurred, where permitted by law.

7. Returns & Right of Withdrawal
For online purchases, customers have the right to withdraw from the purchase within 14 calendar days from the day they receive the product, without giving a reason. This is the standard EU right of withdrawal for distance purchases.
To exercise your right of withdrawal, you must contact us at:
Email: [insert email]
Your request must be sent within 14 calendar days from the day you received your order.
After informing us that you wish to withdraw, the product must be returned to us within the applicable legal timeframe and in accordance with the instructions we provide.

8. Return Conditions
Returned products must be:
Unused
Unworn
Unwashed
Undamaged
In their original condition
Returned with all original tags, labels, packaging, and accessories, where applicable
Products that show signs of use, washing, damage, strong odors, removed tags, or missing packaging may not be accepted for return or may be subject to a reduction in refund value, where permitted by law.

9. Mystery Box Returns
The mystery nature of the product is part of the purchase experience.
By purchasing a Mystery Box, the customer understands that the team, country, club, design, season, or brand may not be known before purchase.
Not liking the team, color, design, or style received does not make the product defective.
However, this does not affect your legal right of withdrawal for online purchases or your rights in case the product is defective or incorrect.

10. Return Shipping Cost
Unless the product is defective or incorrect, the customer is responsible for the return shipping cost. EU consumer guidance confirms that, during the 14-day cooling-off period, the customer may be responsible for return postage costs unless the seller agrees otherwise or failed to inform them.
If the product received is defective, damaged, or different from what was ordered, MysteryKits.gr will review the case and, where applicable, cover the reasonable return or replacement shipping cost.

11. Refunds
Once we receive and inspect the returned product, we will notify you about the approval or rejection of the refund.
If approved, the refund will be processed using the original payment method, where possible.
Refunds are normally completed within 14 calendar days from the day we are informed of your withdrawal, although we may withhold the refund until we receive the returned product or until you provide proof that the product has been sent back.
The refund may include the original standard delivery cost, where required by law. Extra delivery charges for special or express delivery options may not be refundable.

12. Exchanges
Size exchanges may be accepted, subject to availability and seasonality. 
To request an exchange, please contact us at:
Email: info@sylc.gr
The product must be unused, unworn, unwashed, undamaged, and returned with all original tags and packaging.
If the requested replacement size is not available, we may offer an alternative product, store credit, or refund, depending on the case.
Additional shipping costs for exchanges may apply, unless the exchange is due to our mistake or a defective product.

13. Defective, Damaged, or Incorrect Products
If you receive a defective, damaged, or incorrect product, please contact us as soon as possible at [insert email] and include:
Your order number
Your full name
A short description of the issue
Clear photos of the product and packaging
If the product is confirmed to be defective or incorrect, we will offer a suitable solution, such as replacement, repair, refund, or another remedy in accordance with applicable consumer protection law. EU consumer rules provide remedies when goods are faulty or not as advertised.

14. Non-Returnable Items
Returns may not be accepted for:
Products that have been used, worn, washed, damaged, or altered by the customer
Products without original tags or packaging
Personalized or customized products, where applicable
Gift cards, unless required by law
Products returned after the legal or approved return period
This does not affect your legal rights in case of defective or incorrect products.

15. How to Start a Return or Exchange
To request a return or exchange, please contact us at:
Email: info@sylc.gr
Please include:
Order number
Full name
Email or telephone number
Product you wish to return or exchange
Reason for return or exchange
Photos, if the product is defective, damaged, or incorrect
We will reply with the return instructions and the return address.
Please do not send any product back before contacting us and receiving return instructions.

16. Contact
For questions about shipping, returns, exchanges, or delivery, please contact us:
MysteryKits.gr
Company: SYLC PCC (ΣΥΛΚ ΙΚΕ)
Address: Prigkipou 1, 14341, Greece
Email: info@sylc.gr
Telephone: +302102515539